German Customer Support Representative, Barcelona

Join our vibrant team as a Customer Support Representative in beautiful Barcelona! 

We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service.

Key Responsibilities:

Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs are met efficiently.
Record call details in our management system, maintaining timely responses and resolutions in line with our service level agreements (SLAs).
Stay updated on our products and services, particularly those tailored to individual customer needs.
Escalate service issues to senior team members as necessary.
Collaborate with team members on specific projects and fulfill administrative responsibilities.
Participate in regular team meetings and perform additional tasks as assigned by management.

Requirements:
C2/ fluent in German (both verbal and written), with prof...