Job Description
Overview
Are you passionate about delivering top-notch customer service?
Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.
Responsibilities
- Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
- Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
- Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
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