German Customer Support Representative, Barcelona

Overview

Join our vibrant team as a Customer Support Representative in beautiful Barcelona!

Responsibilities

• Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs are met efficiently.
• Record call details in our management system, maintaining timely responses and resolutions in line with our service level agreements (SLAs).
• Stay updated on our products and services, particularly those tailored to individual customer needs.
• Escalate service issues to senior team members as necessary.
• Collaborate with team members on specific projects and fulfill administrative responsibilities.
• Participate in regular team meetings and perform additional tasks as assigned by management.

Requirements

• C2/ fluent in German (both verbal and written), with proficiency in English (minimum B2 level).
• At least 1 year of experience...