Job Description

Cross Border Talents is recruiting German Customer Support Agents to work in Cairo, Egypt.

Key Responsibilities and Accountabilities 

  • Handle inbound calls consistently meeting and maintaining Department standards and goals.
  • Ability to provide expert advice and accurate information to customers.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
  • Resolve calls and only escalating when all options have been ruled out.
  • Provide clear and concise documentation of all cases.
  • Meet schedule adherence goals set forth by the client.
  • Periodically make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call.

Decision Making Authority

- Decisions Expected

  • Resolving customers issues    
  • A...

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