Job Description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

As a GeniusIQ Technical Support Analyst, you’ll be the go-to for complex, escalated incidents and service requests. Day to day, you’ll troubleshoot across hardware, software, networks, and applications; perform root cause analysis and keep business-critical systems running with minimal downtime. You’ll own issues end-to-end coordinating with engineering, third-line, and vendors while maintaining clear documentation. You’ll also monitor system performance, mentor junior analysts, and communicate clearly with end users and stakeholders.

WHAT YOU’LL BRING

  • Second-Line Support Expertise: 2+ years handling escalations under SLAs, resolving complex issues across multiple...

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