Genesys Senior Developer

Roles Responsibilities

• Develop and configure AI driven features like Agent Assist Intent Miner and A3S Artificial Intelligence Services in Genesys
• Create and optimize IVR flows chatbots and AI powered customer interactions
• Integrate AI models to enhance self service capabilities and agent productivity
• Work on speech analytics intent recognition and real time transcription in Genesys Cloud
• Genesys Architect experience
• Data Tables and Call routing in Genesys Experience
• Genesys Developer Data actions experience best practices
• Genesys Participant data familiarization
• Data Actions development experience
• Develop and maintain Genesys Cloud APIs and integrations with third party applications eg CRMs databases analytics tools
• Automate workflows using Genesys Cloud Architect Webhooks and AWS Azure services
• Familiar with Genesys APIs and data
• Familiar with Genesys support...