Job Description

Role: Genesys Engineer

Duration: 6 months +

Location: India (Remote)

Mandatory Skills

Experience:

  • Expertise in Genesys Cloud CX
  • IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
  • CRM/ITSM integration, WEM/WFO, and automation experience.
  • Strong client-facing and orals leadership skills.

Roles and Responsibilities

  • Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement.
  • Design IVA/Conversational AI, Agent Assist, and analytics solutions.
  • Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC.
  • Ensure compliance (PII, PCI), observability.
  • Lead orals, solution governance, and vendor management.


Skills Required
Automation

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