Job Description

About The Role

Purpose of Role:

Our firm seeks a knowledgeable, talented, and industrious senior voice engineer who will work alongside the IT support team to ensure maximum performance of a high traffic voice and chat infrastructure while maintaining system integrity. Internal networks include communication systems, including voice & chats. Provides reliable, state-of-the-art communication services to the company with agreeable, helpful, and efficient as well as having in-depth knowledge of telecommunications with a focus on high-level design and planning. 

Primary Responsibilities:

  • Specific day-to-day responsibilities and milestones needed to achieve the objectives of the role
  • ·need to support Customer Support users and troubleshoot all their VoIP/Chat issues within an entire organization/company
  • Available as needed for escalation of support incidents and available for after-hours on-ca...

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