Job Description
Location: Durham Region, ON (Hybrid, on-site requirements to be confirmed)
Language: Excellent written and verbal English communication skills are required
Background Check Requirement: A satisfactory background check may be required
About the Opportunity
Join a forward-thinking public sector organization that is committed to delivering exceptional customer service through modern, innovative technology. As the CCaaS Operations Coordinator (Genesys Cloud Specialist), you will play a critical role in ensuring the reliability, performance, and continuous improvement of a cloud-based contact centre platform that supports essential services for the community.
Working alongside business leaders, IT professionals, telecommunications partners, and external service providers, you will be the operational expert responsible for optimizing the Genesys Cloud CX environment. This is an opportunity to make a meaningful impact by ...
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