General Virtual Assistant

About the Role
We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company. The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings. You'll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team.

Key Responsibilities

• Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems)
• Communicate with customers via email, phone, and chat for scheduling, confirmations, and follow-ups
• Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy
• Track leads, quotes, and client communications
• Assist with administrative tasks such as invoice tracking, data entry, and report g...