General Support Engineer

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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. 

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Responsibilities: 

· Respond to customer support requests quickly and accurately, exceeding customer satisfaction. 

· Identify customer issues and diagnose the root of the problem. 

· Provide troubleshooting and guidance to customers in resolving protocol communication issues. 

· Retrieve and analyze historical information. 

· Escalate unresolved issues or compl...