General Manager, Retail Operations

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The General Manager of Retail Operations is a key strategic leader responsible for driving operational excellence across Optus’ Branded and Partner retail channels. As the primary deputy to the EGM Retail, this role is responsible for day‑to‑day retail operations, ensuring strong execution of the operational agenda and alignment to organisational strategic priorities.

You’ll lead continuous improvement, improve commercial performance, and ensure well-adapted delivery of critical initiatives while maintaining tight alignment with enterprise‑level objectives. Acting as the central coordination point for all retail operational activity, the role builds cohesion across teams and serves as a trusted advisor to senior cross‑functional business partners.

Empowered with delegated authority, the Head of Re...