General Manager - Retail Industry - R1Mil - R

Overview Hire Resolve’s client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga. Responsibilities Ensure achievement of profitability by managing margins and discounts Monitor and manage expenditures within flexible budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch Ensure goods received are checked, GRV’d, and put away daily Ensure the accuracy of stock through daily cycle counts Ensure customer satisfaction by delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards in the Call Centre / Internal Sales Ensure the Warehouse operates within standard operating procedures Ensure all complaints and queries are resolved within SLA., logistics, pricing, returns, and repairs Estab...