Job Description

Description

Operational Leadership


  • Oversee day-to-day operations across all café locations, ensuring consistency of service, product quality, and brand standards.




  • Lead and support the catering division, ensuring efficient planning, execution, and customer satisfaction for events of varying scale.




  • Develop and monitor operational processes to improve workflow, efficiency, and financial performance.




  • Drive continuous improvement and ensure compliance with food safety, health, and workplace regulations.


  • People Leadership & Culture


  • Lead, mentor, and develop a team of café managers, supervisors, and hourly staff across multiple locations.




  • Foster a positive, engaged, and high-performance culture built on accountability, communication, and respect.




  • Recruit, train, and retain high-performing te...

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