Job Description
The General Manager is responsible for driving operational discipline and cultural
consistency across all stores. He ensures that all activities under People, Product, Process,
and Place align with brand standards, performance thresholds, and profitability goals.
The GM’s role focuses on monitoring reports, identifying trends, and implementing
corrective actions — not on execution, but on ensuring that execution happens effectively.
1. PEOPLE – Discipline, Ownership, and Team Efficiency
Objective:
To maintain a disciplined, skilled, and motivated workforce that performs consistently across
all levels.
Key Result Areas (KRA):
• Review HRMS reports daily for attendance, grooming, and punctuality; address
deviations promptly.
• Ensure teams follow reporting and escalation protocols.
• Manage employee-level escalations by identifying root causes and aligning concerned
HODs for resolution.
• Track manpower utilization, attrition, and trai...
consistency across all stores. He ensures that all activities under People, Product, Process,
and Place align with brand standards, performance thresholds, and profitability goals.
The GM’s role focuses on monitoring reports, identifying trends, and implementing
corrective actions — not on execution, but on ensuring that execution happens effectively.
1. PEOPLE – Discipline, Ownership, and Team Efficiency
Objective:
To maintain a disciplined, skilled, and motivated workforce that performs consistently across
all levels.
Key Result Areas (KRA):
• Review HRMS reports daily for attendance, grooming, and punctuality; address
deviations promptly.
• Ensure teams follow reporting and escalation protocols.
• Manage employee-level escalations by identifying root causes and aligning concerned
HODs for resolution.
• Track manpower utilization, attrition, and trai...
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