Geek Street Technical Support

Requirement Detail

THE ROLE: Our team is looking for someone with 6-12 years experience, who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.ONSITE: This is an on-site position, as this is a hands-on technical support role. WHAT YOU?LL BE DOING:? Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk? Analyzing technician (peer) workflows to identify areas of improvement and optimization? Identifying technician workflows which do not have supporting process documentation? Assisting the IT team with system provisioning and device refresh/replacements.? Documentation writing? Physical and Virtual asset stockroom maintenance? Supporting IT project goals? Helping to set up devices or mobile accessories? Communicating status updates with internal clients...