Job Description

Who we are

About this Role


We are seeking a Service Desk Advisor to support the delivery of world-class services to Global Enterprise Customers. This role is pivotal in managing daily operations related to Device Lifecycle Management (DLM), including vendor coordination, pricing updates, monthly billing reports, and device forecasting. The individual will contribute to business continuity, process design, and operational support, ensuring seamless service delivery across regional and global interfaces.

What you’ll do


  • Manage device forecasting and vendor relationships to ensure timely and accurate delivery.
  • Support operational activities and contribute to business continuity planning.
  • Design and improve processes to enhance service efficiency.
  • Prepare and contribute to monthly reporting and billing activities.
  • Act as a point of escalation for customer queries and c...

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