GDS Consulting_TECH OPS Staff Application Support Specialist

The opportunity

We are building a team of L2 Technical Application Support Center in Manila. The candidate will be required to perform technical production support activities on in-scope applications. Scope of production activities include but are not limited to: Incident Management, Problem Management, Service Request Management, and Service Management. 
Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have adjacent and/or sufficient experience. Your key responsibilities
· Act as a point of contact between the client and the application support center 
· Monitor jobs, production processes, systems availability, latency and overall system health 
· Create Incidents / Service Requests /Problem ticket and assign to teams 
· Create application incident reports 
· Perform initial analysis and resolution for...