Job Description
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
PRIMARY RESPONSIBILITIES:
- Troubleshoots and corrects daily disruptions to productivity.
- Ensures that GBS provides a high level of service to the Affiliate operations based on the Statement of Work.
- Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to GBS requirements and Affiliate needs.
- Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
- Main GBS point of contact for Affiliates regarding all operational issues.
Ready to Apply?
Take the next step in your AI career. Submit your application to SGS today.
Submit Application