GBS Billing Inquiry Associate

Job Summary

This position assists customers by researching and responding to inquiries concerning their bills. The employee researches and processes adjustments, and communicates extensively via e‑mail and telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing‑related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience.
• Working knowledge of Microsoft Word, Excel, Acces...