GBS APAC Operations Manager

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Job responsibilities include:

• Oversee day‑to‑day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary.
• Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities.
• Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment.
• Lead/actively participate in transformation initiatives that can include activities su...