Gaming Support

We Could Use Someone Like You in Our Crew.

Our client is a global gaming, media, and toy brand company. If you are a primary Chinese speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you

Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing.

Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required.

This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client via Slack.

Commitment:

10 hours weekly
90 days

Schedule:

Flexible but a wide spread throughout the week

Holidays and weekends as needed

Orientation/Start Date...