Game Support Specialist

We're looking for a motivated team member to step into the role of Game Support Specialist within our Customer Support team. This is a great opportunity to deepen your knowledge of our games, work closely with Development and QA, and play a key role in shaping the player experience.

This position goes beyond handling tickets — it's about becoming a knowledge owner for our games, identifying trends, improving documentation, and helping ensure players receive clear, thoughtful, and high-quality support.

What You'll Be Doing:

• Provide high-quality, text-based support for complex and escalated player issues
• Troubleshoot gameplay, account, and technical issues across PC, mobile, and console platforms
• Act as an escalation point and support junior Support Agents with guidance and best practices
• Collaborate closely with Development and QA to investigate and escalate customer-reported issues
• Write clear, struc...