Functional Support Analyst

Job description:

- Bachelor's or College Degree in Accounting, Finance, Business Management, or a related field
- 3-5+ years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.
- 3+ years of experience in customer support, technical support, or a related client-facing role
- Proven ability to resolve complex customer inquiries and technical issues
- Excellent communication, troubleshooting, and problem-solving skills
- Experience supporting premium or high-value clients is highly desirable
- Demonstrated ability to manage multiple priorities and work effectively under pressure
- Strong analytical skills and attention to detail
- High level of customer focus with a passion for delivering outstanding service

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