Functional Integrator

Overview

Location: REMOTE / Toronto, Ontario. This job allows you to work remotely.

Responsibilities

• Act as a functional integrator between business requirements, platform configuration, and delivery teams.
• Configure and validate GCCX features including routing, queues, IVR, agent profiles, and permissions.
• Support gap assessments and ensure functional alignment across project phases.
• Integrate solutions across environments (Dev, SIT, UAT, Prod) in preparation for pilot and production rollout.
• Collaborate closely with clients and internal teams during migration and stabilization phases.
• Support design validation activities in place of traditional JAD sessions.

Must Have Skills

• 5+ years of experience delivering contact centre solutions.
• Strong hands-on experience with Genesys Cloud CX configuration and deployment.
• Experience acting as an integrato...