Job Description
Job Title: Executive –Functional Associate
Location:
Gurgaon
Experience
3-5 year
Qualification
Graduate in Commerce, IT, Business Administration, or equivalent.
Role Summary
As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..
Key Responsibilities
Location:
Gurgaon
Experience
3-5 year
Qualification
Graduate in Commerce, IT, Business Administration, or equivalent.
Role Summary
As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..
Key Responsibilities
- Manage and resolve functional support tickets within defined SLAs.
- Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting).
- Gather and translate client requirements into functional specifications.
- Support customer with their issues, solution tes...
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