Functional Aps

Job Description:

Functional Application Support mission is to provide technical (and Functional) support to users of the banks several applications. This position consists in technical support to user's requests;
incident, problem and change management;
coordination with otherlevels of support (ADM, Production, operation, others). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Main Activities:

- Provide functional support to users of the systems in a timely and efficient manner

- Build and maintain a knowledge base regarding support issues and their resolution

- Build a working knowledge of the systems and business area in order to provide a high level of support

- Processes requests for specific actions (processing, extraction, specific work, etc.)

- Creates control points as part of procedures and operating methods to ensure that work goes smoot...