Job Description

About Alan

Alan builds the new standard in prevention insurance.

What you’ll build and who you’ll work with

You would join the Support Area, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members.

We have developed a team of AI agents that bring immediate and personalized answers to about 50% of members’ questions. When it is not enough, we seamlessly transfer the question to our care experts team. We build the cockpit for that handoff and the tooling for the humans who take over. It lets a care expert steer, correct, and supercharge the AI: routing requests, surfacing the right context at the right moment and drafting replies. The expert stays in command; the AI does the heavy lifting.

Why this role is special

  • Direct Impact: Your decisions affect Alan’s scaling, growth, profitability and ability to provide delightful experience to members when they need it the most...

Ready to Apply?

Take the next step in your AI career. Submit your application to Alan today.

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