Job Description
Join our dedicated team as a full-time Client Account Associate. Engage with clients, simplify services, and enhance home technology solutions for customers.
In this position, you will serve as a vital link between clients and their technology needs. Your role involves managing inquiries related to wireless, internet, TV, and home phones while guiding clients towards bundled service solutions. Building lasting client relationships and ensuring service satisfaction are key to your success.
Key Responsibilities:
• Engage clients and manage service activations face-to-face
• Conduct assessments to recommend bundled service options
• Oversee account lifecycle, including troubleshooting services
• Maintain proactive communication to strengthen client loyalty
• Document client interactions using CRM platforms
Requirements:
• Experience in client support or account management
• Strong communication skills for pre...
In this position, you will serve as a vital link between clients and their technology needs. Your role involves managing inquiries related to wireless, internet, TV, and home phones while guiding clients towards bundled service solutions. Building lasting client relationships and ensuring service satisfaction are key to your success.
Key Responsibilities:
• Engage clients and manage service activations face-to-face
• Conduct assessments to recommend bundled service options
• Oversee account lifecycle, including troubleshooting services
• Maintain proactive communication to strengthen client loyalty
• Document client interactions using CRM platforms
Requirements:
• Experience in client support or account management
• Strong communication skills for pre...
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