Full-Time Call Center Representative (Urgently Hiring)

Position Overview

San Fernando, PH

MCI is a leading tech‑enabled business services company, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a wide range of industries. We operate call centers both on‑site and remotely, utilizing advanced technologies to enhance customer journeys, scalability, and cost effectiveness.

Key Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members a...