Job Description

Team Context

Our Customer Service squad builds the services and integrations that power support experiences across our products. We integrate with our CRM and internal systems to improve case handling, automate workflows, and enable AI-assisted customer service .

Role Summary

We are looking for a Senior Backend Engineer (Node.js/TypeScript) to design and build reliable backend services for our customer service platform. This role focuses on integrations , asynchronous processing , and AI-enabled automation that helps support teams resolve issues faster and more consistently.

Responsibilities
  • Build backend services and APIs using Node.js + TypeScript .
  • Integrate with CRM and internal systems (case lifecycle, customer context, timelines, statuses, SLAs).
  • Implement asynchronous workflows for tasks like ingestion, enrichment, routing, notifications, and A...

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