Job Description
We are looking for an experienced Program Manager to lead and scale service fulfillment and logistics operations in Taiwan. You will design, implement, and continuously improve end-to-end processes for installation, field service fulfillment, parts logistics, returns, and depot repair to meet ambitious SLAs, cost targets, and customer experience goals.
This position is based in Taipei, Taiwan
What you’ll be doing:
+ Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support. Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.
+ Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
+ Manage relationships with 3PLs, carriers, depot/repair ...
This position is based in Taipei, Taiwan
What you’ll be doing:
+ Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support. Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.
+ Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
+ Manage relationships with 3PLs, carriers, depot/repair ...
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