Job Description

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

  • Performs routine and recurring assignments such as compiling, and reviewing records 

  • Demonstrates attention to detail and a heightened sense of urgency in obtaining these records 

  • Public acquisition of records from one or more sources 

  • Maintain, update and terminate orders through Order Maintenance 

  • Maintain and update both internal and client databases 

  • Process and/or procure police reports online as part of order fulfillment 

  • Verify order information using internet tools such as maps and other lookup tools 

  • Perform outbound calls to Police Agencies to update or...

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