Job Description
- Gain a detailed understanding of Fund Dealing processes and Fidelity products.
- Conduct trainings, drive initiatives, and participate in projects.
- Maintain team MI, perform quality checks, and keep accurate records.
- Process work items within agreed service levels accurately.
- Take ownership of individual issues and ensure timely resolution to client satisfaction.
- Complete assigned projects, including testing prior to system changes.
- Liaise with other departments across sites to ensure smooth operations.
- Keep supervisors informed of work in progress and escalate issues or risks promptly.
- Update and maintain knowledge of procedures and ensure implementation of new procedures.
- Train team members on critical tasks and independently review/update process documents.
- Drive innovation and process improvements within the team.
Skills Required
Process Associate, Sigma, Service Delivery, Complian...
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