Job Description
- Handle and resolve a wide range of client and colleague queries via email, letters, or other correspondence
- Process requests and escalate complaints or issues as needed
- Ensure all interactions create a positive, helpful customer experience
- Explain products and services to help clients get the best use of Fidelity's tools
- Escalate risks, potential fraud, or vulnerable customer situations to the appropriate team
- Take ownership of client interactions to ensure complete resolution
- Maintain quality standards, meeting goals and targets, including first-time query resolution
Skills Required
Finance, Operations, Customer Service
Ready to Apply?
Take the next step in your AI career. Submit your application to Fidelity International today.
Submit Application