Job Description
Join BRP as a Team Lead for Frontline Services and drive the growth of a strategic support team. Help enhance quality and support for internal stakeholders while ensuring client satisfaction.
Located within the Product Development Center of Expertise (NPD CoE), this role emphasizes effective team coordination, meeting service-level agreements, and delivering high-quality support solutions. You’ll coach your team, manage engagement with partners, and refine request management processes to boost operational efficiency.
Key Responsibilities:
• Oversee daily team activities and monitor SLAs
• Coach and develop team members for continuous improvement
• Elevate complex customer issues as necessary
• Optimize processes to enhance internal customer experience
• Implement corrective actions based on performance metrics
Requirements:
• Technical or university degree in engineering
• Background in team management sup...
Located within the Product Development Center of Expertise (NPD CoE), this role emphasizes effective team coordination, meeting service-level agreements, and delivering high-quality support solutions. You’ll coach your team, manage engagement with partners, and refine request management processes to boost operational efficiency.
Key Responsibilities:
• Oversee daily team activities and monitor SLAs
• Coach and develop team members for continuous improvement
• Elevate complex customer issues as necessary
• Optimize processes to enhance internal customer experience
• Implement corrective actions based on performance metrics
Requirements:
• Technical or university degree in engineering
• Background in team management sup...
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