Job Description

We are looking for a highly skilled professional to join our team as a Frontline Support Specialist.

Job Description

  • Serve as the primary contact for users encountering functional or technical issues on the CLM/CRM tool.
  • Investigate incidents to identify whether they stem from user actions, system behavior, or data exchanges with the core banking platform.

Analyze integration messages and perform queries within MS Dynamics. Collaborate directly with users, including screen-sharing sessions to pinpoint problems. Escalate complex cases to Level 2 support and follow-up until resolution. Coordinate with internal teams and external providers to drive timely fixes.

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