Job Description

Front Office Internship POSITION PURPOSE

The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.

MAIN DUTIES AND RESPONSIBILITIES
  • Provide a fast, efficient, courteous and personalized check-in/check-out
  • Greet and direct guest 
  • Know how to recognize regular and elite guest
  • Respond to all guest requests according to standards and manage guest complaints
  • Adhere to Marriott's accommodation policy and standards
  • Correctly bill and collect various forms of payment
  • Maintain an up-to-date guest file
  • Maintain good communication and relations with the different departments
  • Ensure a professional appearance at all times
  • Know and apply the hotel's security measures and proce...

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