Front Office Supervisor

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Assist the Duty Manager to ensure smooth operations at the front office at all times.
• Review the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Assist the Guest Service Executive in resolving any operational issues.
• Assist the Duty Manager in controlling room inventory, manage allocations according to hotel directives, plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coo...