Job Description

DUTIES AND RESPONSIBILITIES

  1. Review and endorse created tickets with complete/required attachments to the processing unit.
  2. Handle escalated concern from CS Assistants.
  3. Coordinate with other concerned units in resolving clients concerns
  4. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH
  5. Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)
  6. Conduct performance evaluation of CS Assistants.
  7. Be abreast with all organization's products, service, procedures and guidelines
  8. Ensure 100% accuracy of all encoded information in the system, as authorized
  9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
  10. Participate effectively in team meetings
  11. Keep herself sound, dress and act as professional, at all times
  12. Perform other duti...

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