Front Office Supervisor

Overview

The Front Office Supervisor supports the Front Office Manager in overseeing day‑to‑day operations at the front desk and ensures that service standards are consistently met. This role provides guidance and leadership to front desk staff, monitors operational processes, and assists in delivering a seamless, luxury guest experience.

Key Responsibilities

• Supervise daily front desk operations, including check‑in/check‑out, reservations, and guest inquiries.
• Ensure the front desk is always manned and equipped to serve guests.
• Address and resolve any guest complaints or issues promptly to ensure satisfaction.
• Handle VIP guests and any special requests with care.
• Provide coaching, training, and support to front office staff.
• Monitor guest satisfaction and elevate issues as required to management.
• Ensure accuracy of guest billing and payment processing.
• Manage potential book‑ou...