Job Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.


  • Supervise daily shift processes ensuring all team members adhere to standards operating procedures.

  • Ensure shift coverage

  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.

  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel b...

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