Front Office Supervisor

Provides guests with assistance at the frontdesk during the check-in and check-out processes and throughout their stay:

§ Greets guests and processes hotel
registration.

§ Develop good open communication and
rapport with all guests. Recognize return guests and ensure all guests
expectations are met and exceeded at all times.

§ Ensure all guest account details are
correct and accurate.

§ Keeps current on hotel accommodations,
services and area attractions.

§ Responds to customer inquiries for
information.

§ Arranges for services requested by the
guest by working with other departments as appropriate.

§ Stays current with developments in the
hotel by reviewing and updating the communication log.

Maximises revenue and cash flow by promoting
hotel services and adhering to credit and inventory control processes:

§ Offers guests updates to rooms and
promotes hotel amenities, food and beverage outl...