Job Description


Company Description

Job Description

We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.

Responsibilities and essential job functions include but are not limited to the following:

Supervisory Role:

  • Oversee the team and ensuring a smooth process.
  • Training and induction of all new staff to agreed standards.
  • Receive feedback from guests and ensure quick and effective handling of issues.
  • Deal with complex enquires and complaints from clients relating to reception functions.
  • Manage daily issues that may arise within the team.
  • Participate in monthly team meetings.
  • Communicate effectively with other team members.

    • Reception Duties:

  • Extends a warm, efficient welcome for customers.
  • Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
  • Responds to phone calls and...

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