Front Office & Spa Manager

Front Office & Spa Manager

Zululand, KwaZulu-Natal

Live-Out Position

A luxury lifestyle hospitality property in the heart of Zululand is seeking an experienced, service-driven Front Office & Spa Manager to join our team. This exciting leadership role combines front office operations and spa management, requiring a dynamic professional passionate about delivering exceptional guest experiences and maintaining operational excellence.

Key Responsibilities

• Oversee reception, reservations, guest arrivals and departures
• Ensure exceptional guest service standards throughout the property
• Manage room allocations, guest enquiries, and complaint resolution
• Lead and develop the Front Office team
• Oversee daily spa operations, bookings, therapist scheduling, and treatment delivery
• Maintain luxury standards across all spa facilities
• Drive spa revenue through promotions, packages, and ups...