Front Office

JOB SUMMARY

As a Front Office Admin Trainee with a focus on At Your Service and Rooms Controller functions, you will learn and support the smooth coordination of guest communications, room inventory control, and daily requirements. You will develop mastery in handling multi-channel inquiries, optimizing room assignments to guest preferences and constraints, and partnering cross-functionally to elevate guest satisfaction, revenue performance, and efficiency.

QUALIFICATIONS & EXPERIENCE
• Diploma or undergraduate studies in Hospitality, Tourism, Business, or related field (or equivalent experience).
• Prior exposure to customer service or hotel operations is advantageous (internships/part-time).

CORE WORK ACTIVITIES
1. Log, track, follow up on guest requests, communications via approved systems ensuring proper 
documentation.
2. Coordinate with Front Office, Housekeeping, Engineering and Sales on room conditions, status, maintena...