Front Office

Key Responsibilities

• Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
• Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
• Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
• Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
• Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
• Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).