Front Office Operations Agent

Duties

• Welcome guests and provide a professional first impression.
• Perform guest check‑in and check‑out procedures.
• Answer, screen and transfer incoming telephone calls.
• Handle guest enquiries, requests and complaints promptly and professionally.
• Allocate rooms and assist guests with hotel orientation.
• Bill guests for additional services and amenities.
• Maintain guest records and update internal databases.
• Administer petty cash during shifts.
• Maintain key control and daily key register.

Administration

• Manage room maintenance reports and follow up on outstanding items.
• Process daily departure documentation and distribute to Accounts.
• Distribute incoming emails to relevant departments.
• Maintain guest feedback reports.
• Update vehicle logbooks and operational spreadsheets.
• Scan and file conference feedback documentation.