Job Description


Job Description

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations at our hotel in Cha-am, Thailand. In this pivotal role, you will oversee all aspects of the guest experience from arrival to departure, managing a dedicated team while maintaining exceptional service standards. You will be responsible for creating a welcoming environment that ensures every guest enjoys a memorable stay, while also driving operational efficiency and profitability.

  • Oversee all front office operations including reception, night audit, guest relations, and concierge services
  • Lead, motivate, and schedule the front office team, fostering a collaborative and supportive work environment
  • Ensure seamless check-in and check-out processes, even during peak occupancy periods
  • Deliver exceptional guest service and manage complaints with empathy and professionalism
  • Collaborate closely with other departments (housekeeping,...

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