Front Office Manager

The Front Office Manager is responsible for overseeing all front office and guest service operations within the casino property. This role ensures seamless guest arrival and departure experiences, VIP handling, regulatory compliance, and coordination between hotel operations and casino gaming areas. The FOM leads the front desk team to deliver exceptional guest service while maintaining operational efficiency, security standards, and revenue accuracy in a high-volume, 24/7 casino environment.

Key Responsibilities

1. Front Office & Guest Services Operations

Oversee daily operations of reception, concierge, VIP services, and reservations.

Ensure efficient check-in/check-out processes, especially during peak casino hours.

Manage room inventory, upgrades, and comp room allocations in coordination with Casino Marketing.

Ensure compliance with casino property standards, policies, and regulatory requirements.